- 14th Jan. 2020: added Klarna Bank AB, added max. order of 4 identical items
- 11th Feb. 2020: added SEPA Direct Debit chargeback fees
Welcome and thank you for your interest in doing business with Mage App Inc and its affiliated company Snapp.ai GmbH. (“Mage“, “Company”, “we”, “our”, “us” etc.).
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our web pages located at Magemarket.com and our mobile applications Mage Market and Mage Scanner (together or individually “Service” or “Services”) operated by Mage App Inc.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at email@example.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use the Service.
Thank you for being responsible.
2. Changes to Terms and Policies
We may make changes to the Terms at any time by posting the updated Terms on this site and notify you accordingly by email. It is your responsibility to review these Terms after any updates.
Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.
After any revisions become effective, you are required to agree to the revised Terms in order to continue accessing and using our Service. If you do not agree to the new terms, you are no longer authorized to use our Service.
3. About Mage Market
Mage provides a real-time marketplace for Buyers and Sellers (“Mage Market”) for trading cards, collectibles and accessories. A visual explanation of real-time marketplace and its rules for Buyers and Sellers can be found on our FAQ page.
Even though Mage Market enables buying and selling:
- Mage arranges the purchase transaction, but the actual purchase contract is directly between the Buyer and Seller;
- While Mage may provide historical information on rates, we are not setting rates for products.
- Mage Market is not an auction house and solely functions as a commercial agent for each Buyer and Seller engaged in each transaction to complete the sale on behalf of each. As Sellers set prices, they may differ to retail value. Mage does not ensure the sale of listed items.
Buyers and Sellers are responsible for complying with all laws and regulations applicable to international sales, purchases and shipment of goods.
The Seller will ship the item to Mage as part of the purchase transaction and Mage will visually inspect the item and use commercially reasonable efforts to confirm that it is authentic. Mage will send the object to the customer if Mage determines that the product is genuine.
5. Regional Terms
As of 1. November 2019, Mage offers Middleman Services (including Authentication) only in Europe. They will be available in other regions soon with an expected North American launch in early 2020. Until then, orders in regions other than Europe will be fulfilled either by professional vendors or through private peer-to-peer shipping. This means that those orders will not have Authentication or any other Middleman Services, until they are available in those regions.
Any orders that are discovered to be erroneous on arrival may be eligible for a refund, if the discovered errors would be prevented by a warehouse check in a region with Middleman Services. Mage may, at its sole discretion, offer a full or partial refund for such orders.
Read more about the launch of middleman services in North America here.
By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link that is enclosed with each of those communications.
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) you connect with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or Service availability, errors in the description or price of the product or Service, error in your order or other reasons.
You may only order 4 of the identical item per purchase.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
7a. SEPA Direct Debit
If you’ve selected SEPA direct debit payment, the invoice amount is due for payment after a SEPA direct debit mandate has been issued, but not before the deadline for prior information has expired. The direct debit is collected when the ordered goods leave the seller's warehouse, but not before the deadline for prior information has expired. Preliminary information ("Pre-Notification") is every notification (e.g. invoice) from Mage Market to the customer that announces a debit using SEPA direct debit. If the direct debit is not redeemed due to insufficient account funds or due to the provision of an incorrect bank account or if the customer objects to the debit, although he is not authorised to do so, the customer must cover the fees arising from the chargeback of the respective credit institution if he is responsible for it.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.
- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.
- Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
- Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
- Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
8. Authentication and Middleman Services
In regions with Middleman Services, orders may be subject to an examination of the language, set, condition and authenticity of any products within that order (“warehouse process”). A product within an order will fail the warehouse process if it does not match the language, set or condition that was ordered, or if it can not be determined to be authentic.
Orders from approved professional Franchise Partners do not require authentication and authentication fees. Orders sold by a Private Individual do require authentication. Private Individuals may at any time set up a Business account and apply as a Franchise Partner. Franchise Partners are held to very high standards and we expect them to have and apply the means to ensure that any products they send are authentic (see below “Seller Responsibilities”).
Authentication means that during the warehouse process, Mage will perform a visual examination of ordered products and will, within commercial reason, use measures to ensure that those products are authentic. If Mage can consider the product to be authentic, it will be delivered to the Buyer. Should Mage be unable to adequately verify that the product is authentic or considers the product to not be genuine, the Seller will be notified and the affected product will be returned to sender, who does not receive payment for the affected product. If it is within the realm of commercially reasonable possibility, Mage will send a replacement product to the Buyer that matches what was ordered. Otherwise, the Buyer will be informed and refunded.
In addition, Mage reserves the right to refuse any product for whatever reason, including, without limitation, authenticity or condition of the item. Mage Terms demand that Sellers send products after purchase within the defined timeline set out in the confirmation email of the sale. Nevertheless, because Mage is unable to administer the timeframe required for the product to arrive at Mage, we can not promise a fixed delivery period for any products and consequently we can’t allow the Buyer to revoke the order if the product does not arrive from the Seller within the stated timeline in the confirmation email of the sale after buying. As soon as the order arrives at Mage from the Seller, authenticating the products and shipping them to a customer normally takes between one and two business days. If an order does not arrive at a customer, they shall immediately notify Mage of the issue within two days of the most recent estimated time of delivery. Mage reserves the right, in our sole discretion, to reject acceptance of returns, refunds of any nature and/or to demand fees for the restoration of our stock in case of products being returned or discarded.
9. Buyer Responsibilities
As a Buyer, you are required to pay for any products on which you bid if your Bid has been matched with the Ask of a Seller. BY PLACING A BID, YOU COMMIT TO BUYING THE PRODUCT IMMEDIATELY ONCE YOUR BID IS MATCHED WITH AN ASK PRICE OF A SELLER. IN ADDITION, YOU AGREE THAT YOUR PAYMENT METHOD WILL BE USED TO PAY THE ASK PRICE. After a purchase, we batch all outstanding payments and bill your connected payment method 3 hours after inactivity or max. after 6 hours. Our payment provider Stripe keeps the funds in escrow until the order is fulfilled, which is when we pay the Seller. You won't be getting any interest on the sum that has been escrowed. You may be expected to pay certain charges as stated, as updated occasionally, when placing your purchase order.
10. Seller Responsibilities
There are three levels of Seller accounts.
- Private Individual, not registered as a taxpayer (“Individual“)
- Professional Business, registered as a taxpayer (“Business”)
- Franchise Partner, visually representing Mage (“Franchisee”)
(together or individually “Seller”)
By listing an item for sale (each new listing, a "New Ask"), you are creating a binding offer to sell that item to a Buyer who purchases the item for the Ask price that you have set. When the Buyer purchases your Ask by buying your product through our Services, you are contractually and legally required to supply the product for the given cost. If you fail to send the item in a timely manner of 2 business days, we will charge a Seller Penalty of 30%, but at least €3.00 / $3.00.
You are required to monitor your inventory and make sure that all items are available and correctly priced.
Once the Bid and the Ask have been matched, an Individual may under no conditions cancel a transaction as the integrity of the marketplace depends on it. A Buyer can choose to have the item sent to our warehouse instead and relist it for sale in regions where Middleman Services are available. A Business or Franchisee may cancel a transaction or part of a transaction due to listing errors or other technical challenges. The transaction will then be rerouted to another Seller and the sales contract will be transferred accordingly.
All fees can be found at Commission, Processing Fees and Shipping.
12. Seller Fees per Region
Seller fees are deducted from each payout.
For example: If a Seller from the USA creates an Ask for $100.00, they will receive $90.01 for their sale.
In general we do not offer cross-region transactions currently. If you are a professional Seller from North America who is interested in shipping to Europe, contact us at firstname.lastname@example.org.
13. Buyer Processing Fees per Country
A Buyer pays for processing fees including payment processing fees, credit card charges, ACH, and more. A processing fee is paid by the Buyer for every purchase.
For example: If a Buyer from the USA purchases an item for $100.00, they will pay $101.99.
14. Shipping Fees
As of 1. November 2019, we offer international free shipping.
15. Fee Changes
Mage App Inc., in its sole discretion and at any time, may modify Seller Fees or Buyer Processing Fees. Any Payment fee change will become effective at the end of the then-current Billing Cycle.
Mage will provide you with reasonable prior notice of any change in fees to give you an opportunity to terminate your Payment before such change becomes effective.
Your continued use of the Service after Payment fee change come into effect constitutes your agreement to pay the modified Payment fee amount.
Except when required by law, purchases on Mage are not refundable.
Once the Bid and Ask are matched, the Seller can under no circumstances cancel the transaction.
We may use third-party Service Providers to monitor and analyze the use of our Service.
This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at email@example.com.
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.
Segment.io, Inc (“Segment”) is a single platform that collects, stores, and routes your user data to hundreds of tools with the flick of a switch. Read more about their Terms here: https://segment.com/docs/legal/terms/
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review the Google's policy for safeguarding your data:
Firebase is analytics service provided by Google.
For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
19. No Use By Minors
The Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using any Service of Mage, you warrant and represent that you are of legal age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of these Terms. If you are not of legal age, you are prohibited from both Buying and Selling on the Service.
When you create an account with us, you guarantee that you are of legal age, and that the information you provide to us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on our Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than yourself, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse the use of the Service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
21. Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to firstname.lastname@example.org, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”
You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.
22. DMCA Notice and Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;
- a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
- identification of the URL or other specific location on our Service where the material that you claim is infringing is located;
- your address, telephone number, and email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
You can contact our Copyright Agent via email at email@example.com
23. Error Reporting and Feedback
You may provide us either directly at firstname.lastname@example.org or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property rights or other right, title or interest in or to the Feedback; (ii) Mage may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Mage is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Mage and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
The third party sites and tools mentioned above include the following:
Firebase Crashlytics is bug reporting service provided by Google.
For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
24. Restrictions and Limitations
Mage offers no assurance that your products will sell and will not compensate for products that are not selling through our Services. Additionally, Mage provides no guarantee of a timeframe for listings to be visible in the Services after their creation. Mage also bears no responsibility for products being unsold as a result of any possible delays of a listing. Mage performs regular scheduled maintenance as well as occasional emergency maintenance outside of schedule. While maintenance is being performed, the Services (or parts of them) may be temporarily not available.
25. Typographical Errors
The Mage sites and Services may include technical inaccuracies including typographical errors and price listing errors. Mage shall not be responsible in connection with any such inaccuracies or errors, nor shall Mage have any duty to report and/or correct any such inaccuracies or errors.
26. Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Mage App Inc.
Mage App Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
YOU ACKNOWLEDGE AND AGREE THAT Mage App Inc. SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH THE USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.
27. Disclaimer Of Warranties
THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
28. Limitation Of Liability
EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, at our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
30. Governing Law
These Terms shall be governed and construed in accordance with the laws of Schleswig-Holstein, Germany without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
31. Changes To Service
We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, at our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.
32. Waiver And Severability
No waiver by Mage of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Mage to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of the Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.
BY USING THE SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
34. Contact Us
Please send your feedback, comments, requests for technical support:
By email: email@example.com.